FAQ about ERP

Shanghai Elico Limited - 上海寰享网络科技有限公司, Eric Caudal

1/ What is ERP?

ERP stands for “enterprise resource planning”.  ERP is a system that integrates all business information onto a single server, so the whole company can use and share it rapidly.

2/ Do I need a ERP?

Here are some of the warning signs that your current software is limiting your business growth:

  • Failing to get accurate, up-to-date information for rapid decision-making

  • Using multiple systems (sales, billing, accounting, warehouse management, etc.)

  • Often Lost or corrupted data

  • Increasing customer complaints about poor service

  • If you are experiencing any of these symptoms, you are a good candidate for ERP system. The ROI from implementing an ERP system can be very attractive.

3/ What are the benefits of an ERP?

Some of the benefits realized are:

  • A single integrated system

  • Improved access to information

  • Information sharing across departments

  • Reduce redundant data entry and processes

  • Streamlining processes and workflows

  • Improved customer satisfaction based on improved on-time delivery, increased quality

  • Reduced inventory costs resulting from better planning, tracking and forecasting requirements

  • Track actual costs of activities and perform activity based costing

  • Provide a consolidated picture of sales, inventory and receivables for decision-making.

4/ What is the difference between OpenERP and other ERP?

The difference between OpenERP and other ERP is Open source

5/ What does "opensource" mean?

  • In simple terms, an open source program is freely available for everyone to download, to use, and to share.

  • Its source code is fully available for individuals to access, alter and re-use, unlike proprietary software,there isno License fee.

6/ How do you make money? Why would I pay for something that is free?

Good question, Yes, OpenERP is a free software, because small and midsized businesses who are not likely to have an IT staff, that's why we make our living doing nothing but professional services (consulting, implementation, training, support, and application hosting).

7/ Why should I choose OpenERP for my ERP solution?

The 4 main reasons to choose OpenERP are:

  • Software Functionality - fully customizable, modular, and scalable as your business grows.

  • Technology platform - ensures the security and integrity of enterprise data while providing the lowest total costof ownership

  • Support by a large community with Knowledge and expertise that covers all Industries and fields.

  • Proven Implementation Control – It is already used successfully by renowned companies.

8/ What is the cost to implement an OpenERP Applications?

The cost will depends on the specific requirements of your company.

9/ Will the ERP project changes the way we work?

Definitely, an ERP will require changes to the organization. Because the older processes that are in place, and your multiple systems do not "talk" to each other

The new ERP will allow you to work with more accuracy and efficiently.

10/ What will this mean to our employees?

All staff, and managers will be affected by this change, and it will take a real team-effort to work together for a successful implementation.

The project will need a positive support of everyone;

As the project takes shape, each area will have a thorough plan of action, including training and testing.

11/ Will the implementation happen all at once or in phases?

It will most likely be in phases; there will be frequent meetings, updates and newsletters to keep everyone up to date, and cooperation in this way, we could shift smoothly to the new system.

12/ What is the typical timeline to implement my ERP solution?

We are proud to say that our implementation process is quite fast if our out-of-the-box packages (standard modules) fulfill your requirements.

Our on-time implementation guarantees the system go-live in just a few weeks.

13/ What is the security level of OpenERP?

OpenERP system has defined condition for restrict access rights to global or specific group: Create, read, write, delete.

Thus, the administrators can create users and assign them roles (e.g., Reader, Editor). Roles define responsibilities and accessibility of documentation and features in the system.

14/ What kind of training and support do you offer?

All training, technical support, maintenance is delivered directly by Elico. When a customer calls Elico support hotline, the customer speaks directly to our software developer.

15/ Being a Client/ Server, and Web-based system, do we need to host our application on-site or on a remote server?

OpenERP can be installed on-site and configured on any local server of your office.

Or hosted on our web site, our SaaS hosting service, so you don’t need to invest on any IT staff or equipment.

16/ Is the system scalable? Can we add new users or new functions at a later date?

Yes, As I said previously, the system can be scaled up on demand, and on anytime; The administrator can create new users, and there is no limit to the number of users.